Support & Feedback

Questions or suggestions? We'd love to hear from you.

1. Contact

Email: huayanming2019@gmail.com

In-app feedback: Settings › Help & Feedback › Feedback

Response time: within 15 working days

To help us locate the issue, please include the app version (Settings › About › Version), iOS version, exact steps, and screenshots if possible.

2. FAQ

1. Where is my data stored? Is it uploaded?

Everything is stored locally on your device with the Hive database; sensitive health data is AES-256 encrypted. The App has no servers, uploads nothing, and embeds no third-party analytics or advertising SDKs.

2. How do I move data to a new phone?

Export data (JSON) under "Settings › Data Management" on the old device, then restore from the same place after installing on the new one. Uninstalling permanently deletes local data with no recovery — always export before switching devices.

3. How do I delete all my data?

"Settings › Data Management › Clear all data" wipes everything in one tap; uninstalling does the same. Both are irreversible.

4. How is my daily calorie target calculated?

BMR via Mifflin-St Jeor, multiplied by your activity factor for TDEE, then adjusted for your goal (e.g. −500 kcal for fat loss, +300 kcal for muscle gain; fat-loss floors apply). Carbs, protein, and fat are allocated within the total.

5. Is membership a subscription? Does it auto-renew? Do I need to cancel?

No. It is a one-time, non-consumable Lifetime purchase (CNY 138; the App Store price prevails) unlocking all membership features forever — no subscription period, no auto-renewal, no further charges, nothing to cancel. For refunds, request them from Apple via the App Store.

6. I already bought membership. How do I restore it on a new device?

Tap "Restore Purchases" on the membership page using the same Apple ID.

7. Why don't I see synced data in Apple Health?

Check permissions under "Settings › Health › Data Access & Devices › Hui Chi Hui Lian", or re-authorize in "Profile › Apple Health Sync". Without authorization, the App reads and writes no health data.

8. Is the food nutrition data accurate?

Food data is compiled from public references and may contain errors; it is for reference only. For packaged foods, the product nutrition label prevails. Please email us about obvious mistakes and we will verify and fix them.

3. Feature map

Feature	Location
Export / restore data	Settings › Data Management
Clear all data	Settings › Data Management
Apple Health sync	Profile › Apple Health Sync
Reminder times	Settings › Notifications
Units (metric/imperial)	Settings › Units
Feedback	Settings › Help & Feedback
Privacy / Terms	Settings › About